Shipping policy
Shipping Policy
Thank you for shopping with Frostique™. Here's everything you need to know about our shipping process.
Processing time All orders are processed within 1–3 business days. Orders are not processed on weekends or public holidays.
Shipping times We ship internationally. Estimated delivery times:
- Europe: 7–15 business days
- Rest of the world: 14–25 business days
Please note that delivery times may vary due to customs processing or carrier delays.
Shipping costs Shipping costs are calculated at checkout based on your location and order weight.
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs & duties International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer and are not included in the order total.
Lost or delayed packages If your package has not arrived within the estimated timeframe, please contact us at frostiquebeauty@gmail.com and we will investigate with the carrier.